It’s a tenet of society that the customer is always right. As a customer, yeah, I’d like to believe that and be heard and listened to. When I say cut my hair this way, my words may not match the style you have in mind, but I try to explain what I want. I’d like my steak a certain way, and rare is rare, medium is medium…something pretty specific and definite, not a vague request. But as a public servant, there are some things that are as they are for a reason. No amount of client desire will alter rules, regulations or laws.

I had a customer today asking me to break the rules. I can’t do that. I just can’t. “But no one will know, just do it.” No amount of reasoning penetrated her petulant mind. She was so unhappy from the moment she entered the facility, for the whole 2.5 hours I spent with her as a new client and preparing her for what we do that she ultimately declined because the professional that administers this service determined what would meet her needs, yet she disagreed. I wanted to ask her when she became licensed/certified in the same criteria that qualified said practitioner. The fallout from her visit involved me being on the phone for over an hour. This is a client we, sadly, can afford to lose.

Thank God reading caters to so many varied tastes.  No matter the customer, there is a novel for them. Have it your way. In a book.  This is important. It’s fantastic there is such an audience. That doesn’t mean there is a built in clientele for me, but my chances are lookin’ pretty good.

My name is Leigh Royals, I will be your author today. How may I serve you?